Privacy Policy

Tip-Top Car Wash (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of its customers. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, or communication channels.

By accessing our website or availing our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Name
• Mobile number
• Email address
• Service location / address

1.2 Vehicle Information

• Vehicle type, model, and size
• Vehicle condition details relevant to service delivery
• Vehicle images (before/after service, where applicable)

1.3 Transaction Information

• Service selected
• Payment status and mode

We do not store debit card, credit card, or UPI credentials.

1.4 Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

2. How We Collect Information

• Website forms
• Phone or WhatsApp bookings
• In-person service requests
• Feedback forms and surveys
• Promotional campaigns or offers

3. Purpose of Data Collection

• Scheduling and delivering services
• Appointment and service-related communication
• Payment processing and invoicing
• Service improvement and quality assurance
• Marketing communications (where permitted)
• Legal and regulatory compliance

4. Use of Images & Media

Vehicle photographs may be captured for quality assurance or promotional purposes. Customer identity and vehicle registration numbers are not disclosed. Images will not be used for advertising without consent.

5. Data Sharing & Disclosure

We do not sell or rent personal data. Information may be shared only with:

• Authorized employees and service partners
• Payment gateways for transaction processing
• Government or legal authorities, if required by law

6. Data Storage & Security

We implement reasonable technical and organizational safeguards to protect personal data. Access is restricted to authorized personnel only. Absolute security cannot be guaranteed.

7. Data Retention

Data is retained only for as long as required for service delivery, operational needs, or compliance with applicable laws in India.

8. Cookies Policy

Cookies may be used to enhance user experience, analyze traffic, and improve website functionality. You may disable cookies via browser settings.

9. Customer Rights

• Access personal data
• Request correction of inaccurate data
• Request deletion of data (subject to legal requirements)
• Opt out of promotional communications

10. Children’s Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

12. Policy Updates

This Privacy Policy may be updated from time to time. Updates become effective immediately upon publication.

13. Governing Law

This Privacy Policy is governed by the laws of India.

14. Contact Information

Contact Us